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Terms & Conditions

Please read these Terms & Conditions carefully before using or purchasing from SAARANG.

Last Updated: October 2026
Brand Name: SAARANG ("We", "Us", or "Our")
GSTIN: 24AAACS1234F1Z8 • Operating Hub: Surat Central Hub, Gujarat • Pali, Rajasthan

1. Introduction & Acceptance

These Terms and Conditions constitute a legally binding agreement between you (the "Customer" or "User") and SAARANG regarding your access to and use of our website, product catalog, online ordering systems, and customer services. By accessing or using any part of the site, you agree to be bound by these terms.

2. Eligibility & Account Security

To make a purchase on SAARANG, you must be at least 18 years of age or possess legal parental/guardian consent. When creating an account or placing an order, you agree to provide truthful, accurate, and complete contact and shipping details. You are responsible for maintaining the confidentiality of your account credentials.

3. Premium Saree Authenticity & Color Variations

SAARANG deals exclusively in premium sarees crafted with exquisite quality, fine fabrics, and timeless designs that elevate your style. Due to professional studio lighting, photography angles, and varying digital display calibrations across smartphones and laptops, slight variations in shade or zari sheen may occur naturally.

4. Pricing, GST & Payment Gateways

All prices displayed on SAARANG are in Indian Rupees (INR ₹) and are inclusive of applicable Goods and Services Tax (GST).

5. Shipping, Dispatch & Delivery

Orders are typically packed and dispatched within 24 to 48 hours of order confirmation. Delivery timelines range from 2 to 4 business days for major metropolitan hubs and 3 to 5 business days for other regional areas across India. Complete details are available in our Shipping Policy.

6. Strict No Return & No Refund Policy

All sales made on SAARANG are strictly final. We follow an explicit No Return and No Refund Policy due to the premium delicate nature of our sarees, intricate zari/stone work, and fabric hygiene standards. Once an order is delivered, it cannot be returned or refunded under any circumstances.

Transit Damage or Defect Exception: In the rare event of transit damage or wrong item received, customers must inform us within 24 hours of delivery at +91 9257590511 or orders@saarang.co.in with an uninterrupted parcel unboxing video. Verified transit damages qualify solely for an identical replacement.

Please review our dedicated No Return & Refund Policy & Fabric Washing Rules.

7. Saree Care & Washing Guidelines

Every saree purchased from SAARANG is crafted with premium fabrics and delicate embellishments. Customers must strictly adhere to our Fabric Washing Rules (Strict Dry Clean Only for Pure Silk, Organza, and Embroidered sarees; mild wash for pure cotton). SAARANG is not liable for fabric damage caused by machine washing or improper home laundry.

8. Intellectual Property Rights

All content on this website, including brand trademarks, high-definition saree photography, product descriptions, website graphics, and user interface designs, is the exclusive intellectual property of SAARANG and protected under Indian Copyright and Trademark Acts.

9. Limitation of Liability

SAARANG shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the site, courier transit delays caused by force majeure events (such as severe weather or transit strikes), or payment processor gateway outages.

10. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with transactions on this site shall be subject to the exclusive jurisdiction of the competent courts in India.

11. Grievance Redressal & Customer Care

In accordance with the Information Technology Act 2000 and Consumer Protection (E-Commerce) Rules 2020, our dedicated customer care desk and Grievance Officer details are: